Returns.

We endeavour to provide you with the best products and services, yet in the case that you change your mind about our candles here is our policy.

1.Given the speed that orders are prepared and dispatched at, sometimes we are unable to accept such requests. We would advise you in this case to use our 30-day return policy and send us any unwanted orders in exchange for a full refund.

2. We are afraid that some items are excluded from our refund policy. These include gift cards and perishable goods.

3. Your payment will be refunded within 14 working days of receiving your items to our warehouse in their original conditions. We will deduct from the refund any handling or postage charges that may have been incurred.

4. Items must be returned unused and in their original conditions including packaging

5. We are not liable for return postage costs and it is your responsibility to pay postage fees. However, we are able to offer a pick-up service at an extra cost, please contact us to discuss this.

6. In any event, we will not be liable for loss or damage of the merchandise during the return process. Even if the return delivery was arranged by us.

7. We will not be liable for import duty that could arise from international returns. Please clearly write “Returned Merchandise” on the outside of your returned parcel (s). Any import duty paid by us will be deducted from the refund.

8. If you paid by credit or debit card, any refunds will be only paid to the credit or debit card that was used at the time of purchase.